Terms and Conditions

  Terms and Conditions of Booking

  • We accept mature, well behaved, responsible adults or families that will not cause disturbance to our neighbours.
  • Maximum adults in each group where group is entirely adults = 2 adults x number of bedrooms up to a maximum of 8 (inter-generational family groups excepted)
  • Dogs not permitted 
  • You must ensure that you comply with the current NSW Government guidelines and / or health orders at the time of your travel

All guests must also adhere to the short term rental code of conduct located at:

https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0012/925788/Code-of-Conduct-for-the-Short-term-Rental-Accommodation-Industry.pdf

It is a condition of your stay that you adhere to our Terms and Conditions and leave the property promptly after completing the departure checklist that is available within the online guidebook. Guests must always abide by the local council and state planning laws and
guidelines regarding short term residential accommodation.

Prior to check in you must complete the online check in which requires a copy of your drivers license and the signing of the rental agreement.

If you decline to sign the rental agreement we reserve the right to cancel your booking.

Cancellation Policy

If booked via a third party booking website such as Stayz, Airbnb or booking.com the cancellation policy of the third party website will apply without exception.

If booked via the Frangipani Beach House website the following will apply:

  • Cancellation greater than 30 days from check-in date: Full refund.
  • Cancellation 30-7 days from check in date. Loss of 50% deposit.
  • Cancellation 0-7 days from check in date. No refund.

No fees will be refunded in the event of cancellation after check-in.

In the event of natural disasters (fire, floods, etc) we will not offer any exceptions to the cancellation policy – this includes guests not being able to access the property due to road closures. We strongly advise all guests to take out adequate travel insurance to protect themselves from the financial impact of cancellation.

We reserve the right to cancel the booking due to unforeseen circumstances or errors.

In this event a full refund will be provided.

Check in

Check in is from 3.00pm. Check out is 9.00am.

NOTE: These times may be adjusted at our discretion. There will be no refund or credit should these times be adjusted after you have booked the property. We will endeavour to have the property ready for arrival, however, circumstances may sometimes cause delays therefore we cannot always guarantee that a property will be ready at the check in time.

There will be no refund or credit if a property is not ready at the said time.

Unauthorised early check in or late check out will be charged at a rate of $100 per hour.

Number of guests

No mattresses, tents, caravans or more cars than the property accommodates are allowed.

Any extra guests (including day visitors) above those that have been booked and paid for must be approved in writing prior to the stay. We reserve the right to charge for extra guests/visitors and to decline any request.

Responsible Renter

As the responsible renter, you agree to be an occupant of the property for the entire duration of the stay. The responsible renter must be at least 18 years of age. All other occupants will be family members, friends, other responsible adults over 18 or children accompanied by a parent or legal guardian.

Guests must ensure no disturbance to neighbours during our quiet hours from 10pm to 8am.

No commercial activity is to take place at the property without prior written content.

Changes to Booking

The tariff is for the agreed number of guests detailed on our confirmation email. If there is a change required please contact us in writing no less than 48 hours prior to arrival to ensure  those changes are confirmed. By paying a deposit, you are reserving the property for the specific dates. The dates cannot be changed, doing so would effectively cancel the original reservation and cancellation terms will apply.

We do not offer refunds or reschedule bookings due to weather events, traffic delays or natural disasters (including bushfires). You are encouraged to take out travel insurance to cover such events. No refunds will be given for late arrivals, early departures or unused days of your holiday rental property reservation.

Location

It is the guest’s responsibility to check property details, location and distance to neighbouring towns, attractions and services carefully prior to booking. No changes or refunds will be provided due to guest failure to check full details of property location.

Issues during the stay

If you encounter an issue please contact us on day of arrival or day of the occurrence of the problem so that we can attempt to fix the issue. We will not offer any compensation unless we have been afforded the opportunity to solve the issue. We are not responsible for fixing issues or providing compensation for events beyond our control.

Payment and Bond

We reserve the right to save the guest’s credit card details securely in our systems for the purpose of processing payments or for the charging of additional fees.

You will either be required to pay a refundable Security Deposit (otherwise referred to as a “bond”) or your credit card details will be held on file.

The Security Deposit will be retained until our team has completed the checkout inspection.

The deposit will be refunded no later than 7 days after check out and may take a further 5-7 days to be refunded to your chosen payment method.

Damage and Extra Fees

Our team thoroughly inspects each home and inventories its contents between each guest.

You become financially responsible for any and all damage and loss to the property and its contents from the date and time you check in, to the date and time you check out. To avoid erroneous blame, you are required to immediately notify our team of any damage when you arrive at the property.

If you cause damage to the property, furniture or furnishings, this must be reported to us immediately.

  • We also reserve the right to charge additional fees (Ex GST) at our discretion due to:
  • Damage caused by guests (whether accidental or not) – at cost
  • Number of beds used exceeds the number of guests booked ($40 per additional guest)
  • Replacement of lost keys – at cost
  • Attending the property due to an issue caused by the guest or guest’s failure to read instructions in guidebook ($50ph)
  • Noise complaints from neighbours due to excessive noise ($300 per incident)
  • Evidence of party, non-disclosed function ($1,000 per day)
  • Breach of rental capacity ($1,000)
  • Fire lit in garden during fire ban (firepit or otherwise) – ($1000 per event)
  • Extra cleaning due to pet hair, smoke or other – at cost
  • BBQ not cleaned – $50
  • Removal of excess rubbish – $50ph
  • Excess cleaning – $50ph
  • Bins not put out – $50

Rubbish

In the event that bins have less than 30% capacity on arrival you must notify us.

You must take any excess rubbish that does not fit in the provided bins when you leave.

If it is bin night during your stay, please put the bins out on the kerb as per instructions in guest guidebook.

Children and Pets

If evidence of a pet is discovered you will be charged for steam cleaning of furniture and/or mess left by the pet/s.

No responsibility will be taken for children staying at or visiting the property.

Please supervise carefully, always taking into consideration fencing, stairs, verandas, balconies and cleaning chemicals.

Children under the age of 5 years should not sleep on the top bed of a bunk.

Smoking

Smoking is not permitted inside or on decks, verandas or patios. If you need to smoke, please do so away from the property to ensure that the smoke does not enter and that all butts are extinguished and disposed of correctly.

Third party services

Should you engage the services of a third party during your stay such as a caterer, beautician, massage therapist etc, it is your responsibility to ensure that they adhere to these Terms and Conditions, and that they hold appropriate Public Liability insurance.

Noise

Quiet hours are 10pm to 8 am Monday to Friday and 11pm to 9am Saturday and Sunday.

We have a strict ‘no party’ policy. If there is evidence of a party, function or event you will be asked to vacate the property immediately and there will be a charge of $1000 made.

A fee of $300 will be charged for any noise disruption to neighbours. Noise disruption for these purposes includes: loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language; loud music or any other sounds affecting other residents that is audible outside the boundaries of the property. In the event of noise disruption we will contact you to notify you of the complaint.

Parking

Please park on the premises in the designated under cover carport and driveway. Vehicles are not permitted to park on the front lawn. If parking on roads outside the property guests must take care not to cause inconvenience to neighbours.

Recreational Activities

Under no circumstances are the following activities permitted at any of our properties: motorbikes, dirt bikes, quad bikes, use of firearms or air rifles, fireworks. Use of these items on the premises will result in loss of bond.

Security

To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the property and at check out.

Should you not be able to secure the property you should contact us immediately. If the property has a key safe, you must store keys within it during your stay when the property is vacant.

Criminal Activity

Use of the property for any criminal activity is prohibited and may result in fines or prosecutions. This prohibition extends to use of the property’s internet service, if any, for criminal activity. We will cooperate with any investigation of alleged criminal activity at the property during the stay.

Lost Property

If personal property is left behind, it is the guest’s responsibility to arrange its return by providing us with a suitable prepaid satchel. We reserve the right to charge a $50 fee to collect lost property. If not claimed within 30 days, it will be disposed of.

Wildlife

Our properties are maintained and cleaned regularly, however, wildlife is common in country and coastal areas. The Owner and or Agent and/or the owner do not accept liability for the unfortunate or seasonal visits of any wildlife including, but not limited to; rodents, insects, cockroaches, kangaroos, wombats, snakes and spiders.

Access

The Owner and or Agent, its representatives or contractors reserve the right to enter our properties at any time, without notice if required. Where possible we will provide notice to guests.

Equipment

The Owner and or Agent do not accept liability or loss caused by failure or unavailability of equipment and/or services out of our control, including, but not limited to, water, electricity, gas and internet. In the event of a failure, the guest should notify us in the first instance. Any problems that arise during the rental period that do not constitute an emergency, will be remedied at any time during or after the rental period. No compensation will be provided for loss of equipment of services outside of our control.

Internet in regional areas can be inconsistent and uninterrupted supply is not guaranteed. In the event of issues guests are responsible for following the troubleshooting instructions in online guidebook prior to contacting us. If staff attend the property and find that the WiFi issue is due to guest error then a call out fee of $50ph will apply.

Limited Liability

To the maximum extent permitted by law, in no case shall Frangipani Beach House, nor its affiliates, officers, directors, employees, agents or owners be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence even if Frangipani Beach House has been advised of the possibility of such.

Indemnity

Frangipani Beach House and/or the owner do not accept liability for any personal loss or injury to the guest/s during the rental period, including that caused by events beyond our control. Events may include, but are not limited to; adverse weather, fire, flood, traffic or flight delays, war, terrorist activity, civil disobedience, or other force majeure and no refund or credit will be offered under these circumstances.